Outlook 6 will not send messages with web site links?
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From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:ekCSmW1zKHA.3884(a)TK2MSFTNGP06.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:OIjjiQ1zKHA.2436(a)TK2MSFTNGP04.phx.gbl... >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:%23Gjbfo%23uKHA.2436(a)TK2MSFTNGP04.phx.gbl... >>> You have no control over this, no. But you can get another ISP, >>> hopefully one where any such scanning isn't as intrusive. >>> >>> Mark wrote: >>>> Thank you, is this something i have no control over, i.e. the virgin >>>> server? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> Then that leaves us with only one possible cause... >>>>> >>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>>>> >>>>> ....and or the recipient's incoming mailserver. >>>>> >>>>> >>>>> Mark wrote: >>>>>> Thank you, >>>>>> >>>>>> I have created a new identity, but it still doesnt work. >>>>>> >>>>>> All versions of Norton have been removed with the norton tool - this >>>>>> was >>>>>> one of the first things i did after re-formatting / fresh reinstall. >>>>>> I >>>>>> used >>>>>> the tool a few times to make sure!! >>>>>> >>>>>> Tonight i thought i would do one more test by sending the message to >>>>>> myself >>>>>> and a copy to my daughter via web mail. I received the message fine >>>>>> but >>>>>> my >>>>>> daughter did not? I have 5 email adresses with this account (1 of >>>>>> which is >>>>>> my daughters and is on a laptop rather than my pc). I tried it from >>>>>> each >>>>>> and got the same result - only the email address acount that i sent >>>>>> it >>>>>> from >>>>>> would recieve. Therefore i am not confident in sending out my CV this >>>>>> way >>>>>> as i cant be 100% sure that it will work? >>>>>> >>>>>> I just dont know what to do anymore, i think the traditional post >>>>>> will be >>>>>> the only way now? >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Since (1) a copy of the sent message (with the attachment) is found >>>>>>> in >>>>>>> Sent >>>>>>> Items folder and since (2) no email scanning is involved now and >>>>>>> since >>>>>>> (3) >>>>>>> you do not see the same behavior when sending via the webmail page >>>>>>> and >>>>>>> since (4) you are not sending via the same outgoing mailserver when >>>>>>> sending via the webmail page as when sending from OE, [<whew>] I can >>>>>>> only >>>>>>> think of three possible causes for the behavior: >>>>>>> >>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>>>> >>>>>>> 2. A corrupt identity; and/or >>>>>>> >>>>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial >>>>>>> /was/ >>>>>>> reinstalled when you did the clean install of Windows using the disk >>>>>>> that >>>>>>> came with the computer or the hidden Recovery partition). >>>>>>> >>>>>>> You have no control over #1 so first see if the behavior persists >>>>>>> when >>>>>>> sending such an email with your mail account set-up in a new >>>>>>> identity >>>>>>> (File | >>>>>>> Identities | Add new identity). >>>>>>> >>>>>>> >>>>>>> Mark wrote: >>>>>>>> I am sorry, i posted the last reply twice and dont know how to >>>>>>>> remove >>>>>>>> the >>>>>>>> duplicate? >>>>>>>> >>>>>>>> Anyway, i have tried sending the same full message both from >>>>>>>> outlook and >>>>>>>> webmail. It only works via webmail and this seems to be my only >>>>>>>> option >>>>>>>> at >>>>>>>> the minute. But i would like to try and sort it out through outlook >>>>>>>> as >>>>>>>> well >>>>>>>> please? >>>>>>>> >>>>>>>>> thank you - please find below the answers: >>>>>>>>> >>>>>>>>> 1. Yes >>>>>>>>> >>>>>>>>> 2. No >>>>>>>>> >>>>>>>>> 3 + 4a. Separate messages with no message text, from virgin >>>>>>>>> webmail: >>>>>>>>> >>>>>>>>> Word - yes to both >>>>>>>>> PDF - yes to both >>>>>>>>> >>>>>>>>> 3 + 4b. Separate messages with message text + web link, from >>>>>>>>> virgin >>>>>>>>> webmail: >>>>>>>>> >>>>>>>>> Word - yes to both >>>>>>>>> PDF - yes to both >>>>>>>>> >>>>>>>>> 3 + 4c. 1 message with message text + web link, from virgin >>>>>>>>> webmail: >>>>>>>>> >>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>> >>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>>>>>>> 360 >>>>>>>>> purchsed later and all removed will norton tool after subscription >>>>>>>>> ended. >>>>>>>>> Reformated since to windows only (i.e no extra software as >>>>>>>>> included >>>>>>>>> with >>>>>>>>> packard bell pc). >>>>>>>>> >>>>>>>>> 6. I havent had time to do a back up first and not prepared to >>>>>>>>> risk >>>>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>>>> 2009). >>>>>>>>> Only >>>>>>>>> have a CDR drive to back up 11gb and just dont have the time at >>>>>>>>> the >>>>>>>>> minute. >>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>> >>>>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>>>> accesed >>>>>>>>> my >>>>>>>>> pc. They could not fix it and said they would come back with a >>>>>>>>> solution, >>>>>>>>> which they havent as yet. >>>>>>>>> >>>>>>>>> But after answering your questions i have decided to send the >>>>>>>>> intended >>>>>>>>> message again from outlook - send, goes into sent folder but does >>>>>>>>> not >>>>>>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>>>>>> must >>>>>>>>> be >>>>>>>>> to do with outlook on my pc? >>>>>>>>> >>>>>>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> >>>>>>>>>> In no certain order... >>>>>>>>>> >>>>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>>>>> >>>>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>>>> >>>>>>>>>> 3. If you send the same PDF file as an attachment from your >>>>>>>>>> webmail >>>>>>>>>> page, >>>>>>>>>> does the message & attachment show up in either inbox? >>>>>>>>>> >>>>>>>>>> 4. If you do not convert the Word document to a PDF file and >>>>>>>>>> attach >>>>>>>>>> the >>>>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>>>> >>>>>>>>>> 5. Has a(another) Norton or McAfee application ever been >>>>>>>>>> installed on >>>>>>>>>> the >>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>>>> you >>>>>>>>>> bought it)? >>>>>>>>>> >>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>> >>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>>>>> date, >>>>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>>>> critical >>>>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>>>> Update >>>>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Mark wrote: >>>>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>>>> unistal >>>>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>>>> Essentials, >>>>>>>>>>> which has updated and completed its first scan without any >>>>>>>>>>> viruses >>>>>>>>>>> found. >>>>>>>>>>> >>>>>>>>>>> Afterwards i then re-sent the message and still havent recieved >>>>>>>>>>> it? >>>>>>>>>>> >>>>>>>>>>>> ok, thank you - i will reinstall tonight. I have been >>>>>>>>>>>> recomended >>>>>>>>>>>> another >>>>>>>>>>>> virus checker called >>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>> >>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free >>>>>>>>>>>>> 9.0. >>>>>>>>>>>>> [1] >>>>>>>>>>>>> This >>>>>>>>>>>>> time select the CUSTOM install option and do NOT install >>>>>>>>>>>>> (i.e., >>>>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>>>> Security >>>>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>>>> >>>>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>>>>>> >>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>> >>>>>>>>>>>>> ================ >>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security >>>>>>>>>>>>> Essentials >>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>>>>>> Avira >>>>>>>>>>>>> AntiVir >>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the >>>>>>>>>>>>>> text >>>>>>>>>>>>>> body) >>>>>>>>>>>>>> >>>>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i >>>>>>>>>>>>>> have >>>>>>>>>>>>>> also >>>>>>>>>>>>>> tried >>>>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>>>> difference >>>>>>>>>>>>>> as >>>>>>>>>>>>>> the >>>>>>>>>>>>>> message still does not arrive (with a word file attachement >>>>>>>>>>>>>> and a >>>>>>>>>>>>>> web >>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>> >>>>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>>>> recieve >>>>>>>>>>>>>> these. It seesm to be with word file attachements and web >>>>>>>>>>>>>> links >>>>>>>>>>>>>> with >>>>>>>>>>>>>> the message >>>>>>>>>>>>>> body. >>>>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>>>> arrives? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>> >>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>> I am having problems trying to send a word document (with a >>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>> hyperlink) and the same link in the message body of an >>>>>>>>>>>>>>>> email. >>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>> is my CV and the link relates to my web site where examples >>>>>>>>>>>>>>>> of >>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new >>>>>>>>>>>>>>>> job). The >>>>>>>>>>>>>>>> word document has also been converted as pdf with the web >>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>>>>> express. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> The message will send (can see the progress bar), but it is >>>>>>>>>>>>>>>> not >>>>>>>>>>>>>>>> recieved and >>>>>>>>>>>>>>>> does not show up on the virgin server? I have sent this to >>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>> self >>>>>>>>>>>>>>>> to proove >>>>>>>>>>>>>>>> this. If i re-send the message without the word document, >>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>> hyperlink >>>>>>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>>>>>> works >>>>>>>>>>>>>>>> fine? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>>>>> virgin >>>>>>>>>>>>>>>> message fix >>>>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>>>>>>>>>>>>>> oultook >>>>>>>>>>>>>>>> and >>>>>>>>>>>>>>>> still it >>>>>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Please can you help me to fix this as i really need to send >>>>>>>>>>>>>>>> out >>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>> CV with >>>>>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> I am using: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>>>>> windows firewall >>>>>>>>>> >>>>>>>>>> . >>>>>>> >>>>>>> . >>>>> >>>>> . >>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:%23JyQxW1zKHA.3884(a)TK2MSFTNGP06.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:OMIYdQ1zKHA.5164(a)TK2MSFTNGP04.phx.gbl... >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:uwlI8nxuKHA.6140(a)TK2MSFTNGP05.phx.gbl... >>> Then that leaves us with only one possible cause... >>> >>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver >>> >>> ...and or the recipient's incoming mailserver. >>> >>> >>> Mark wrote: >>>> Thank you, >>>> >>>> I have created a new identity, but it still doesnt work. >>>> >>>> All versions of Norton have been removed with the norton tool - this >>>> was >>>> one of the first things i did after re-formatting / fresh reinstall. I >>>> used >>>> the tool a few times to make sure!! >>>> >>>> Tonight i thought i would do one more test by sending the message to >>>> myself >>>> and a copy to my daughter via web mail. I received the message fine >>>> but my >>>> daughter did not? I have 5 email adresses with this account (1 of which >>>> is >>>> my daughters and is on a laptop rather than my pc). I tried it from >>>> each >>>> and got the same result - only the email address acount that i sent it >>>> from >>>> would recieve. Therefore i am not confident in sending out my CV this >>>> way >>>> as i cant be 100% sure that it will work? >>>> >>>> I just dont know what to do anymore, i think the traditional post will >>>> be >>>> the only way now? >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> Since (1) a copy of the sent message (with the attachment) is found in >>>>> Sent >>>>> Items folder and since (2) no email scanning is involved now and since >>>>> (3) >>>>> you do not see the same behavior when sending via the webmail page and >>>>> since (4) you are not sending via the same outgoing mailserver when >>>>> sending via the webmail page as when sending from OE, [<whew>] I can >>>>> only >>>>> think of three possible causes for the behavior: >>>>> >>>>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>>>> >>>>> 2. A corrupt identity; and/or >>>>> >>>>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >>>>> reinstalled when you did the clean install of Windows using the disk >>>>> that >>>>> came with the computer or the hidden Recovery partition). >>>>> >>>>> You have no control over #1 so first see if the behavior persists when >>>>> sending such an email with your mail account set-up in a new identity >>>>> (File | >>>>> Identities | Add new identity). >>>>> >>>>> >>>>> Mark wrote: >>>>>> I am sorry, i posted the last reply twice and dont know how to remove >>>>>> the >>>>>> duplicate? >>>>>> >>>>>> Anyway, i have tried sending the same full message both from outlook >>>>>> and >>>>>> webmail. It only works via webmail and this seems to be my only >>>>>> option at >>>>>> the minute. But i would like to try and sort it out through outlook >>>>>> as >>>>>> well >>>>>> please? >>>>>> >>>>>>> thank you - please find below the answers: >>>>>>> >>>>>>> 1. Yes >>>>>>> >>>>>>> 2. No >>>>>>> >>>>>>> 3 + 4a. Separate messages with no message text, from virgin webmail: >>>>>>> >>>>>>> Word - yes to both >>>>>>> PDF - yes to both >>>>>>> >>>>>>> 3 + 4b. Separate messages with message text + web link, from virgin >>>>>>> webmail: >>>>>>> >>>>>>> Word - yes to both >>>>>>> PDF - yes to both >>>>>>> >>>>>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>>>>>> >>>>>>> Word + pdf in same message- yes to both >>>>>>> >>>>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and >>>>>>> 360 >>>>>>> purchsed later and all removed will norton tool after subscription >>>>>>> ended. >>>>>>> Reformated since to windows only (i.e no extra software as included >>>>>>> with >>>>>>> packard bell pc). >>>>>>> >>>>>>> 6. I havent had time to do a back up first and not prepared to risk >>>>>>> installing SP3 until i do so (was going to do it over Christmas >>>>>>> 2009). >>>>>>> Only >>>>>>> have a CDR drive to back up 11gb and just dont have the time at the >>>>>>> minute. >>>>>>> Not intending on purchasing a external drive. >>>>>>> >>>>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>>>> accesed >>>>>>> my >>>>>>> pc. They could not fix it and said they would come back with a >>>>>>> solution, >>>>>>> which they havent as yet. >>>>>>> >>>>>>> But after answering your questions i have decided to send the >>>>>>> intended >>>>>>> message again from outlook - send, goes into sent folder but does >>>>>>> not >>>>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>>>> must >>>>>>> be >>>>>>> to do with outlook on my pc? >>>>>>> >>>>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> In no certain order... >>>>>>>> >>>>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>>>> >>>>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>>>> >>>>>>>> 3. If you send the same PDF file as an attachment from your webmail >>>>>>>> page, >>>>>>>> does the message & attachment show up in either inbox? >>>>>>>> >>>>>>>> 4. If you do not convert the Word document to a PDF file and attach >>>>>>>> the >>>>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>>>> >>>>>>>> 5. Has a(another) Norton or McAfee application ever been installed >>>>>>>> on >>>>>>>> the >>>>>>>> computer (e.g., a free-trial version that came preinstalled when >>>>>>>> you >>>>>>>> bought it)? >>>>>>>> >>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>> >>>>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>>>> date, >>>>>>>> computers running WinXP SP2 will NOT be offered any further >>>>>>>> critical >>>>>>>> security updates, Automatic Updates will not work, and Windows >>>>>>>> Update >>>>>>>> website will not be accessible until SP3 is installed.] >>>>>>>> >>>>>>>> >>>>>>>> Mark wrote: >>>>>>>>> I have unistalled AVG using their removal tool as i did not >>>>>>>>> unistal >>>>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>>>> Essentials, >>>>>>>>> which has updated and completed its first scan without any viruses >>>>>>>>> found. >>>>>>>>> >>>>>>>>> Afterwards i then re-sent the message and still havent recieved >>>>>>>>> it? >>>>>>>>> >>>>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>>>>>>> another >>>>>>>>>> virus checker called >>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>>>>>>>>> [1] >>>>>>>>>>> This >>>>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, >>>>>>>>>>> Security >>>>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>>>> >>>>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>>>> >>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>> >>>>>>>>>>> ================ >>>>>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>>>> Avira >>>>>>>>>>> AntiVir >>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>>>>>>> body) >>>>>>>>>>>> >>>>>>>>>>>> AVG is configured to set to scan incoming emails only - i have >>>>>>>>>>>> also >>>>>>>>>>>> tried >>>>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>>>> difference >>>>>>>>>>>> as >>>>>>>>>>>> the >>>>>>>>>>>> message still does not arrive (with a word file attachement and >>>>>>>>>>>> a >>>>>>>>>>>> web >>>>>>>>>>>> link in the message body)? >>>>>>>>>>>> >>>>>>>>>>>> I dont think the pdf file is a problem as i can send and >>>>>>>>>>>> recieve >>>>>>>>>>>> these. It seesm to be with word file attachements and web links >>>>>>>>>>>> with >>>>>>>>>>>> the message >>>>>>>>>>>> body. >>>>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>>>> arrives? >>>>>>>>>>>> >>>>>>>>>>>> Thank you >>>>>>>>>>>> >>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>> >>>>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>>>> -- >>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>> I am having problems trying to send a word document (with a >>>>>>>>>>>>>> web >>>>>>>>>>>>>> site >>>>>>>>>>>>>> hyperlink) and the same link in the message body of an email. >>>>>>>>>>>>>> The >>>>>>>>>>>>>> word >>>>>>>>>>>>>> file >>>>>>>>>>>>>> is my CV and the link relates to my web site where examples >>>>>>>>>>>>>> of my >>>>>>>>>>>>>> work >>>>>>>>>>>>>> can >>>>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>>>>>>>>>>>>> The >>>>>>>>>>>>>> word document has also been converted as pdf with the web >>>>>>>>>>>>>> site >>>>>>>>>>>>>> link. Both document links work fine outside of outlook >>>>>>>>>>>>>> express. >>>>>>>>>>>>>> >>>>>>>>>>>>>> The message will send (can see the progress bar), but it is >>>>>>>>>>>>>> not >>>>>>>>>>>>>> recieved and >>>>>>>>>>>>>> does not show up on the virgin server? I have sent this to my >>>>>>>>>>>>>> self >>>>>>>>>>>>>> to proove >>>>>>>>>>>>>> this. If i re-send the message without the word document, >>>>>>>>>>>>>> with the >>>>>>>>>>>>>> hyperlink >>>>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>>>> works >>>>>>>>>>>>>> fine? >>>>>>>>>>>>>> >>>>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>>>> virgin >>>>>>>>>>>>>> message fix >>>>>>>>>>>>>> tool and un-checked "do not allow attachements" within >>>>>>>>>>>>>> oultook and >>>>>>>>>>>>>> still it >>>>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Please can you help me to fix this as i really need to send >>>>>>>>>>>>>> out my >>>>>>>>>>>>>> CV with >>>>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>>>> >>>>>>>>>>>>>> I am using: >>>>>>>>>>>>>> >>>>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>>>> Word 2002 >>>>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>>>> windows firewall >>>>>>>> >>>>>>>> . >>>>> >>>>> . >>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:ePFr2W1zKHA.3264(a)TK2MSFTNGP06.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:eTyjYQ1zKHA.5348(a)TK2MSFTNGP02.phx.gbl... >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:ukLjr0ZuKHA.2436(a)TK2MSFTNGP04.phx.gbl... >>> Since (1) a copy of the sent message (with the attachment) is found in >>> Sent Items folder and since (2) no email scanning is involved now and >>> since (3) you do not see the same behavior when sending via the webmail >>> page and since (4) you are not sending via the same outgoing mailserver >>> when sending via the webmail page as when sending from OE, [<whew>] I >>> can only think of three possible causes for the behavior: >>> >>> 1. Anti-virus filtering on the outgoing (SMTP) mailserver; >>> >>> 2. A corrupt identity; and/or >>> >>> 3. Persistant Norton "leftovers" (assuming the Norton free trial /was/ >>> reinstalled when you did the clean install of Windows using the disk >>> that came with the computer or the hidden Recovery partition). >>> >>> You have no control over #1 so first see if the behavior persists when >>> sending such an email with your mail account set-up in a new identity >>> (File | Identities | Add new identity). >>> >>> >>> Mark wrote: >>>> I am sorry, i posted the last reply twice and dont know how to remove >>>> the >>>> duplicate? >>>> >>>> Anyway, i have tried sending the same full message both from outlook >>>> and >>>> webmail. It only works via webmail and this seems to be my only option >>>> at >>>> the minute. But i would like to try and sort it out through outlook as >>>> well >>>> please? >>>> >>>>> thank you - please find below the answers: >>>>> >>>>> 1. Yes >>>>> >>>>> 2. No >>>>> >>>>> 3 + 4a. Separate messages with no message text, from virgin webmail: >>>>> >>>>> Word - yes to both >>>>> PDF - yes to both >>>>> >>>>> 3 + 4b. Separate messages with message text + web link, from virgin >>>>> webmail: >>>>> >>>>> Word - yes to both >>>>> PDF - yes to both >>>>> >>>>> 3 + 4c. 1 message with message text + web link, from virgin webmail: >>>>> >>>>> Word + pdf in same message- yes to both >>>>> >>>>> 5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360 >>>>> purchsed later and all removed will norton tool after subscription >>>>> ended. >>>>> Reformated since to windows only (i.e no extra software as included >>>>> with >>>>> packard bell pc). >>>>> >>>>> 6. I havent had time to do a back up first and not prepared to risk >>>>> installing SP3 until i do so (was going to do it over Christmas 2009). >>>>> Only >>>>> have a CDR drive to back up 11gb and just dont have the time at the >>>>> minute. >>>>> Not intending on purchasing a external drive. >>>>> >>>>> I spent 2hrs with virgin yesterday using their on line chat who >>>>> accesed my >>>>> pc. They could not fix it and said they would come back with a >>>>> solution, >>>>> which they havent as yet. >>>>> >>>>> But after answering your questions i have decided to send the intended >>>>> message again from outlook - send, goes into sent folder but does not >>>>> arrive in my inbox or at virgin. I think by the sound of things it >>>>> must be >>>>> to do with outlook on my pc? >>>>> >>>>> Hopefully this will shed a bit of light onto this strange problem? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> In no certain order... >>>>>> >>>>>> 1. Does a copy of the sent message show up in Sent Items folder? >>>>>> >>>>>> 2. Is the message found in your Virgin.net webmail inbox? >>>>>> >>>>>> 3. If you send the same PDF file as an attachment from your webmail >>>>>> page, >>>>>> does the message & attachment show up in either inbox? >>>>>> >>>>>> 4. If you do not convert the Word document to a PDF file and attach >>>>>> the >>>>>> DOC file to an email, does the message arrive in either inbox? >>>>>> >>>>>> 5. Has a(another) Norton or McAfee application ever been installed on >>>>>> the >>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>> bought it)? >>>>>> >>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>> >>>>>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that >>>>>> date, >>>>>> computers running WinXP SP2 will NOT be offered any further critical >>>>>> security updates, Automatic Updates will not work, and Windows Update >>>>>> website will not be accessible until SP3 is installed.] >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> I have unistalled AVG using their removal tool as i did not unistal >>>>>>> fully. Changed my mind and installed the Microsoft Security >>>>>>> Essentials, >>>>>>> which has updated and completed its first scan without any viruses >>>>>>> found. >>>>>>> >>>>>>> Afterwards i then re-sent the message and still havent recieved it? >>>>>>> >>>>>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>>>>> another >>>>>>>> virus checker called >>>>>>>> comodo and might give that a try instead. >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. >>>>>>>>> [1] >>>>>>>>> This >>>>>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>>>>> uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security >>>>>>>>> toolbar, or any of the email scanning components. >>>>>>>>> >>>>>>>>> . Why you don't need your anti-virus to scan your email >>>>>>>>> >>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>> >>>>>>>>> ================ >>>>>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or >>>>>>>>> Avira >>>>>>>>> AntiVir >>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>>>>> body) >>>>>>>>>> >>>>>>>>>> AVG is configured to set to scan incoming emails only - i have >>>>>>>>>> also >>>>>>>>>> tried >>>>>>>>>> turning this off and resending the message, but i makes no >>>>>>>>>> difference >>>>>>>>>> as >>>>>>>>>> the >>>>>>>>>> message still does not arrive (with a word file attachement and a >>>>>>>>>> web >>>>>>>>>> link in the message body)? >>>>>>>>>> >>>>>>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>>>>>> these. It seesm to be with word file attachements and web links >>>>>>>>>> with >>>>>>>>>> the message >>>>>>>>>> body. >>>>>>>>>> Thus if i attach a pdf file with this combination it never >>>>>>>>>> arrives? >>>>>>>>>> >>>>>>>>>> Thank you >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> >>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>> >>>>>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>>>>> -- >>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> I am having problems trying to send a word document (with a web >>>>>>>>>>>> site >>>>>>>>>>>> hyperlink) and the same link in the message body of an email. >>>>>>>>>>>> The >>>>>>>>>>>> word >>>>>>>>>>>> file >>>>>>>>>>>> is my CV and the link relates to my web site where examples of >>>>>>>>>>>> my >>>>>>>>>>>> work >>>>>>>>>>>> can >>>>>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). >>>>>>>>>>>> The >>>>>>>>>>>> word document has also been converted as pdf with the web site >>>>>>>>>>>> link. Both document links work fine outside of outlook express. >>>>>>>>>>>> >>>>>>>>>>>> The message will send (can see the progress bar), but it is not >>>>>>>>>>>> recieved and >>>>>>>>>>>> does not show up on the virgin server? I have sent this to my >>>>>>>>>>>> self >>>>>>>>>>>> to proove >>>>>>>>>>>> this. If i re-send the message without the word document, with >>>>>>>>>>>> the >>>>>>>>>>>> hyperlink >>>>>>>>>>>> removed from the message body and only the pdf attached, it >>>>>>>>>>>> works >>>>>>>>>>>> fine? >>>>>>>>>>>> >>>>>>>>>>>> I have enabled pop3 on the virgin server, used the recent >>>>>>>>>>>> virgin >>>>>>>>>>>> message fix >>>>>>>>>>>> tool and un-checked "do not allow attachements" within oultook >>>>>>>>>>>> and >>>>>>>>>>>> still it >>>>>>>>>>>> wont send the discussed message? >>>>>>>>>>>> >>>>>>>>>>>> Please can you help me to fix this as i really need to send out >>>>>>>>>>>> my >>>>>>>>>>>> CV with >>>>>>>>>>>> the web site link, thank you. >>>>>>>>>>>> >>>>>>>>>>>> I am using: >>>>>>>>>>>> >>>>>>>>>>>> @virgin.net (email account) >>>>>>>>>>>> Outlook express 6 >>>>>>>>>>>> XP home service pack 2 >>>>>>>>>>>> Word 2002 >>>>>>>>>>>> adobe reader 9 >>>>>>>>>>>> avg free 8.5 >>>>>>>>>>>> windows firewall >>>>>> >>>>>> . >>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:46 "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:%23ppRCX1zKHA.1796(a)TK2MSFTNGP02.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:uFE7OQ1zKHA.4752(a)TK2MSFTNGP04.phx.gbl... >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:uFQFcUMuKHA.3408(a)TK2MSFTNGP06.phx.gbl... >>> In no certain order... >>> >>> 1. Does a copy of the sent message show up in Sent Items folder? >>> >>> 2. Is the message found in your Virgin.net webmail inbox? >>> >>> 3. If you send the same PDF file as an attachment from your webmail >>> page, does the message & attachment show up in either inbox? >>> >>> 4. If you do not convert the Word document to a PDF file and attach the >>> DOC file to an email, does the message arrive in either inbox? >>> >>> 5. Has a(another) Norton or McAfee application ever been installed on >>> the computer (e.g., a free-trial version that came preinstalled when you >>> bought it)? >>> >>> 6. Why hasn't WinXP SP3 been installed yet? >>> >>> [Extended Support for WinXP SP2 ends on 10 July 2010. After that date, >>> computers running WinXP SP2 will NOT be offered any further critical >>> security updates, Automatic Updates will not work, and Windows Update >>> website will not be accessible until SP3 is installed.] >>> >>> >>> Mark wrote: >>>> I have unistalled AVG using their removal tool as i did not unistal >>>> fully. >>>> Changed my mind and installed the Microsoft Security Essentials, which >>>> has >>>> updated and completed its first scan without any viruses found. >>>> >>>> Afterwards i then re-sent the message and still havent recieved it? >>>> >>>>> ok, thank you - i will reinstall tonight. I have been recomended >>>>> another >>>>> virus checker called >>>>> comodo and might give that a try instead. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] >>>>>> This >>>>>> time select the CUSTOM install option and do NOT install (i.e., >>>>>> uncheck) >>>>>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or >>>>>> any >>>>>> of the email scanning components. >>>>>> >>>>>> . Why you don't need your anti-virus to scan your email >>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>> >>>>>> ================ >>>>>> [1] Or consider replacing AVG with Microsoft Security Essentials >>>>>> (http://www.microsoft.com/security_essentials/default.aspx) or Avira >>>>>> AntiVir >>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>> both free and much more reliable than AVG IMHO. >>>>>> >>>>>> >>>>>> Mark wrote: >>>>>>> Yes, the pdf file is an attachment (with a web link in the text >>>>>>> body) >>>>>>> >>>>>>> AVG is configured to set to scan incoming emails only - i have also >>>>>>> tried >>>>>>> turning this off and resending the message, but i makes no >>>>>>> difference as >>>>>>> the >>>>>>> message still does not arrive (with a word file attachement and a >>>>>>> web >>>>>>> link in the message body)? >>>>>>> >>>>>>> I dont think the pdf file is a problem as i can send and recieve >>>>>>> these. >>>>>>> It seesm to be with word file attachements and web links with the >>>>>>> message >>>>>>> body. >>>>>>> Thus if i attach a pdf file with this combination it never arrives? >>>>>>> >>>>>>> Thank you >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> Is the PDF file an attachment? >>>>>>>> >>>>>>>> Is AVG configured to scan incoming and outgoing mail? >>>>>>>> -- >>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>> >>>>>>>> >>>>>>>> Mark wrote: >>>>>>>>> I am having problems trying to send a word document (with a web >>>>>>>>> site >>>>>>>>> hyperlink) and the same link in the message body of an email. The >>>>>>>>> word >>>>>>>>> file >>>>>>>>> is my CV and the link relates to my web site where examples of my >>>>>>>>> work >>>>>>>>> can >>>>>>>>> be found (i.e nothing dodgy, im just looking for a new job). The >>>>>>>>> word >>>>>>>>> document has also been converted as pdf with the web site link. >>>>>>>>> Both >>>>>>>>> document links work fine outside of outlook express. >>>>>>>>> >>>>>>>>> The message will send (can see the progress bar), but it is not >>>>>>>>> recieved and >>>>>>>>> does not show up on the virgin server? I have sent this to my self >>>>>>>>> to >>>>>>>>> proove >>>>>>>>> this. If i re-send the message without the word document, with the >>>>>>>>> hyperlink >>>>>>>>> removed from the message body and only the pdf attached, it works >>>>>>>>> fine? >>>>>>>>> >>>>>>>>> I have enabled pop3 on the virgin server, used the recent virgin >>>>>>>>> message fix >>>>>>>>> tool and un-checked "do not allow attachements" within oultook and >>>>>>>>> still it >>>>>>>>> wont send the discussed message? >>>>>>>>> >>>>>>>>> Please can you help me to fix this as i really need to send out my >>>>>>>>> CV >>>>>>>>> with >>>>>>>>> the web site link, thank you. >>>>>>>>> >>>>>>>>> I am using: >>>>>>>>> >>>>>>>>> @virgin.net (email account) >>>>>>>>> Outlook express 6 >>>>>>>>> XP home service pack 2 >>>>>>>>> Word 2002 >>>>>>>>> adobe reader 9 >>>>>>>>> avg free 8.5 >>>>>>>>> windows firewall >>> >> >> > >
From: Zac Thompson on 29 Mar 2010 11:45
"Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message news:OAhdXW1zKHA.2512(a)TK2MSFTNGP05.phx.gbl... > > "Zac Thompson" <ZThompson0901(a)yahoo.com> wrote in message > news:ed45yQ1zKHA.6140(a)TK2MSFTNGP05.phx.gbl... >> >> "Twayne" <nobody(a)spamcop.net> wrote in message >> news:uuDxz1uvKHA.5340(a)TK2MSFTNGP04.phx.gbl... >>> In news:C1432507-26D7-42ED-B5E4-50C8710396E1(a)microsoft.com, >>> Mark <Mark(a)discussions.microsoft.com> typed: >>>> Hi, i have spoken to virgin again and it looks like they >>>> have blocked the links to my web sites because they >>>> consider them as spam etc - although i am just using a free >>>> host. Its pretty bad though that they do not send back a >>>> email fail message explaining why so you know whats going >>>> on! >>>> >>>> Anyway, i took your advice and set up a gmail account >>>> tonight and sent myself the message and it works fine. I >>>> think i will also use google sites to set up my web site as >>>> well just to be safe than sorry again. >>>> >>>> Thank you so much for your help. >>>> >>>> All the best, >>>> >>>> Mark >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>> You could always get yourself a free Gmail or Hotmail >>>>> account, both of which can be accessed in OE. >>>>> >>>>> >>>>> Mark wrote: >>>>>> Changing could be my only choice then. I am certain i >>>>>> have been able to send >>>>>> massges like this in the past. Thus, if it is virgin i >>>>>> bet it is related to >>>>>> their recent email overhaul? >>>>>> >>>>>> All the best and thank you for your help >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> You have no control over this, no. But you can get >>>>>>> another ISP, hopefully >>>>>>> one where any such scanning isn't as intrusive. >>>>>>> >>>>>>> Mark wrote: >>>>>>>> Thank you, is this something i have no control over, >>>>>>>> i.e. the virgin server? >>>>>>>> >>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> >>>>>>>>> Then that leaves us with only one possible cause... >>>>>>>>> >>>>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) >>>>>>>>>>> mailserver >>>>>>>>> >>>>>>>>> ....and or the recipient's incoming mailserver. >>>>>>>>> >>>>>>>>> >>>>>>>>> Mark wrote: >>>>>>>>>> Thank you, >>>>>>>>>> >>>>>>>>>> I have created a new identity, but it still doesnt >>>>>>>>>> work. >>>>>>>>>> >>>>>>>>>> All versions of Norton have been removed with the >>>>>>>>>> norton tool - this was >>>>>>>>>> one of the first things i did after re-formatting / >>>>>>>>>> fresh reinstall. I used >>>>>>>>>> the tool a few times to make sure!! >>>>>>>>>> >>>>>>>>>> Tonight i thought i would do one more test by sending >>>>>>>>>> the message to myself >>>>>>>>>> and a copy to my daughter via web mail. I received >>>>>>>>>> the message fine but >>>>>>>>>> my >>>>>>>>>> daughter did not? I have 5 email adresses with this >>>>>>>>>> account (1 of which >>>>>>>>>> is >>>>>>>>>> my daughters and is on a laptop rather than my pc). I >>>>>>>>>> tried it from each >>>>>>>>>> and got the same result - only the email address >>>>>>>>>> acount that i sent it from >>>>>>>>>> would recieve. Therefore i am not confident in >>>>>>>>>> sending out my CV this way >>>>>>>>>> as i cant be 100% sure that it will work? >>>>>>>>>> >>>>>>>>>> I just dont know what to do anymore, i think the >>>>>>>>>> traditional post will be >>>>>>>>>> the only way now? >>>>>>>>>> >>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>> >>>>>>>>>>> Since (1) a copy of the sent message (with the >>>>>>>>>>> attachment) is found in >>>>>>>>>>> Sent >>>>>>>>>>> Items folder and since (2) no email scanning is >>>>>>>>>>> involved now and since >>>>>>>>>>> (3) >>>>>>>>>>> you do not see the same behavior when sending via >>>>>>>>>>> the webmail page and >>>>>>>>>>> since (4) you are not sending via the same outgoing >>>>>>>>>>> mailserver when sending via the webmail page as when >>>>>>>>>>> sending from OE, [<whew>] I can only >>>>>>>>>>> think of three possible causes for the behavior: >>>>>>>>>>> >>>>>>>>>>> 1. Anti-virus filtering on the outgoing (SMTP) >>>>>>>>>>> mailserver; >>>>>>>>>>> >>>>>>>>>>> 2. A corrupt identity; and/or >>>>>>>>>>> >>>>>>>>>>> 3. Persistant Norton "leftovers" (assuming the >>>>>>>>>>> Norton free trial /was/ >>>>>>>>>>> reinstalled when you did the clean install of >>>>>>>>>>> Windows using the disk that >>>>>>>>>>> came with the computer or the hidden Recovery >>>>>>>>>>> partition). >>>>>>>>>>> >>>>>>>>>>> You have no control over #1 so first see if the >>>>>>>>>>> behavior persists when >>>>>>>>>>> sending such an email with your mail account set-up >>>>>>>>>>> in a new identity (File | >>>>>>>>>>> Identities | Add new identity). >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Mark wrote: >>>>>>>>>>>> I am sorry, i posted the last reply twice and dont >>>>>>>>>>>> know how to remove >>>>>>>>>>>> the >>>>>>>>>>>> duplicate? >>>>>>>>>>>> >>>>>>>>>>>> Anyway, i have tried sending the same full message >>>>>>>>>>>> both from outlook and >>>>>>>>>>>> webmail. It only works via webmail and this seems >>>>>>>>>>>> to be my only option >>>>>>>>>>>> at >>>>>>>>>>>> the minute. But i would like to try and sort it out >>>>>>>>>>>> through outlook as >>>>>>>>>>>> well >>>>>>>>>>>> please? >>>>>>>>>>>> >>>>>>>>>>>>> thank you - please find below the answers: >>>>>>>>>>>>> >>>>>>>>>>>>> 1. Yes >>>>>>>>>>>>> >>>>>>>>>>>>> 2. No >>>>>>>>>>>>> >>>>>>>>>>>>> 3 + 4a. Separate messages with no message text, >>>>>>>>>>>>> from virgin webmail: >>>>>>>>>>>>> >>>>>>>>>>>>> Word - yes to both >>>>>>>>>>>>> PDF - yes to both >>>>>>>>>>>>> >>>>>>>>>>>>> 3 + 4b. Separate messages with message text + web >>>>>>>>>>>>> link, from virgin webmail: >>>>>>>>>>>>> >>>>>>>>>>>>> Word - yes to both >>>>>>>>>>>>> PDF - yes to both >>>>>>>>>>>>> >>>>>>>>>>>>> 3 + 4c. 1 message with message text + web link, >>>>>>>>>>>>> from virgin webmail: >>>>>>>>>>>>> >>>>>>>>>>>>> Word + pdf in same message- yes to both >>>>>>>>>>>>> >>>>>>>>>>>>> 5. Norton 2002 (full 12 months with pc purchase), >>>>>>>>>>>>> versons 2005 and 360 >>>>>>>>>>>>> purchsed later and all removed will norton tool >>>>>>>>>>>>> after subscription ended. >>>>>>>>>>>>> Reformated since to windows only (i.e no extra >>>>>>>>>>>>> software as included with >>>>>>>>>>>>> packard bell pc). >>>>>>>>>>>>> >>>>>>>>>>>>> 6. I havent had time to do a back up first and not >>>>>>>>>>>>> prepared to risk installing SP3 until i do so (was >>>>>>>>>>>>> going to do it over Christmas 2009). >>>>>>>>>>>>> Only >>>>>>>>>>>>> have a CDR drive to back up 11gb and just dont >>>>>>>>>>>>> have the time at the minute. >>>>>>>>>>>>> Not intending on purchasing a external drive. >>>>>>>>>>>>> >>>>>>>>>>>>> I spent 2hrs with virgin yesterday using their on >>>>>>>>>>>>> line chat who accesed >>>>>>>>>>>>> my >>>>>>>>>>>>> pc. They could not fix it and said they would come >>>>>>>>>>>>> back with a solution, >>>>>>>>>>>>> which they havent as yet. >>>>>>>>>>>>> >>>>>>>>>>>>> But after answering your questions i have decided >>>>>>>>>>>>> to send the intended >>>>>>>>>>>>> message again from outlook - send, goes into sent >>>>>>>>>>>>> folder but does not >>>>>>>>>>>>> arrive in my inbox or at virgin. I think by the >>>>>>>>>>>>> sound of things it must >>>>>>>>>>>>> be >>>>>>>>>>>>> to do with outlook on my pc? >>>>>>>>>>>>> >>>>>>>>>>>>> Hopefully this will shed a bit of light onto this >>>>>>>>>>>>> strange problem? >>>>>>>>>>>>> >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> In no certain order... >>>>>>>>>>>>>> >>>>>>>>>>>>>> 1. Does a copy of the sent message show up in >>>>>>>>>>>>>> Sent Items folder? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 2. Is the message found in your Virgin.net >>>>>>>>>>>>>> webmail inbox? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 3. If you send the same PDF file as an attachment >>>>>>>>>>>>>> from your webmail >>>>>>>>>>>>>> page, >>>>>>>>>>>>>> does the message & attachment show up in either >>>>>>>>>>>>>> inbox? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 4. If you do not convert the Word document to a >>>>>>>>>>>>>> PDF file and attach >>>>>>>>>>>>>> the >>>>>>>>>>>>>> DOC file to an email, does the message arrive in >>>>>>>>>>>>>> either inbox? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 5. Has a(another) Norton or McAfee application >>>>>>>>>>>>>> ever been installed on >>>>>>>>>>>>>> the >>>>>>>>>>>>>> computer (e.g., a free-trial version that came >>>>>>>>>>>>>> preinstalled when you >>>>>>>>>>>>>> bought it)? >>>>>>>>>>>>>> >>>>>>>>>>>>>> 6. Why hasn't WinXP SP3 been installed yet? >>>>>>>>>>>>>> >>>>>>>>>>>>>> [Extended Support for WinXP SP2 ends on 10 July >>>>>>>>>>>>>> 2010. After that date, >>>>>>>>>>>>>> computers running WinXP SP2 will NOT be offered >>>>>>>>>>>>>> any further critical >>>>>>>>>>>>>> security updates, Automatic Updates will not >>>>>>>>>>>>>> work, and Windows Update >>>>>>>>>>>>>> website will not be accessible until SP3 is >>>>>>>>>>>>>> installed.] >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>> I have unistalled AVG using their removal tool >>>>>>>>>>>>>>> as i did not unistal >>>>>>>>>>>>>>> fully. Changed my mind and installed the >>>>>>>>>>>>>>> Microsoft Security Essentials, >>>>>>>>>>>>>>> which has updated and completed its first scan >>>>>>>>>>>>>>> without any viruses >>>>>>>>>>>>>>> found. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Afterwards i then re-sent the message and still >>>>>>>>>>>>>>> havent recieved it? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> ok, thank you - i will reinstall tonight. I >>>>>>>>>>>>>>>> have been recomended another >>>>>>>>>>>>>>>> virus checker called >>>>>>>>>>>>>>>> comodo and might give that a try instead. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>> Uninstall AVG & reboot, then do a fresh >>>>>>>>>>>>>>>>> install of AVG Free >>>>>>>>>>>>>>>>> 9.0. >>>>>>>>>>>>>>>>> [1] >>>>>>>>>>>>>>>>> This >>>>>>>>>>>>>>>>> time select the CUSTOM install option and do >>>>>>>>>>>>>>>>> NOT install (i.e., uncheck) Linkscanner, >>>>>>>>>>>>>>>>> Search-Shield, Active Surf-Shield, Security >>>>>>>>>>>>>>>>> toolbar, or any of the email scanning >>>>>>>>>>>>>>>>> components. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> . Why you don't need your anti-virus to >>>>>>>>>>>>>>>>> scan your email >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> ================ >>>>>>>>>>>>>>>>> [1] Or consider replacing AVG with Microsoft >>>>>>>>>>>>>>>>> Security Essentials >>>>>>>>>>>>>>>>> (http://www.microsoft.com/security_essentials/default.aspx) >>>>>>>>>>>>>>>>> or Avira >>>>>>>>>>>>>>>>> AntiVir >>>>>>>>>>>>>>>>> (http://www.free-av.com/en/trialpay_download/1/avira_antivir_personal__free_antivirus.htm), >>>>>>>>>>>>>>>>> both free and much more reliable than AVG IMHO. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>>> Yes, the pdf file is an attachment (with a >>>>>>>>>>>>>>>>>> web link in the text >>>>>>>>>>>>>>>>>> body) >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> AVG is configured to set to scan incoming >>>>>>>>>>>>>>>>>> emails only - i have also >>>>>>>>>>>>>>>>>> tried >>>>>>>>>>>>>>>>>> turning this off and resending the message, >>>>>>>>>>>>>>>>>> but i makes no difference >>>>>>>>>>>>>>>>>> as >>>>>>>>>>>>>>>>>> the >>>>>>>>>>>>>>>>>> message still does not arrive (with a word >>>>>>>>>>>>>>>>>> file attachement and >>>>>>>>>>>>>>>>>> a >>>>>>>>>>>>>>>>>> web >>>>>>>>>>>>>>>>>> link in the message body)? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> I dont think the pdf file is a problem as i >>>>>>>>>>>>>>>>>> can send and recieve >>>>>>>>>>>>>>>>>> these. It seesm to be with word file >>>>>>>>>>>>>>>>>> attachements and web links >>>>>>>>>>>>>>>>>> with >>>>>>>>>>>>>>>>>> the message >>>>>>>>>>>>>>>>>> body. >>>>>>>>>>>>>>>>>> Thus if i attach a pdf file with this >>>>>>>>>>>>>>>>>> combination it never arrives? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Thank you >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Is the PDF file an attachment? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Is AVG configured to scan incoming and >>>>>>>>>>>>>>>>>>> outgoing mail? -- >>>>>>>>>>>>>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>>>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - >>>>>>>>>>>>>>>>>>> since 2002 >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Mark wrote: >>>>>>>>>>>>>>>>>>>> I am having problems trying to send a word >>>>>>>>>>>>>>>>>>>> document (with a web >>>>>>>>>>>>>>>>>>>> site >>>>>>>>>>>>>>>>>>>> hyperlink) and the same link in the message >>>>>>>>>>>>>>>>>>>> body of an email. >>>>>>>>>>>>>>>>>>>> The >>>>>>>>>>>>>>>>>>>> word >>>>>>>>>>>>>>>>>>>> file >>>>>>>>>>>>>>>>>>>> is my CV and the link relates to my web >>>>>>>>>>>>>>>>>>>> site where examples of >>>>>>>>>>>>>>>>>>>> my >>>>>>>>>>>>>>>>>>>> work >>>>>>>>>>>>>>>>>>>> can >>>>>>>>>>>>>>>>>>>> be found (i.e nothing dodgy, im just >>>>>>>>>>>>>>>>>>>> looking for a new job). >>> >>> You should check to see if for some reason you are listed on any >>> blacklists. Someone could have spoofed you as a spam site in their spam >>> runs and ISPs don't bother to tell people WHY they get restricted. One >>> handy place to make those checks on all the most relevant list keepers >>> is on webtex.com. Just enter your web site URL and wait to see how many, >>> if any, block lists you're on. It also might not be your web site >>> that's the problem: It could be a neighbor on those servers, and/or your >>> e-mail address, or one of several things. >>> IF you ASK your server admin, which I'd recommend, it might go faster >>> too to see that such doesn't happen in the future. If you have any >>> forms on the site it could even be spammers figured out how to use them >>> for sending spam; not unusual and not hard to do if it's not properly >>> protected. Many possibilities exist but I'll bet your server admin >>> would be happy to discuss it with you and might even have good advice >>> for you. >>> >>> HTH, >>> >>> Twayne` >>> - >>> -- >>> Life is the only real counselor; wisdom unfiltered >>> through personal experience does not become a >>> part of the moral tissue. >> >> > > |